Reference

Legal Framework at 7casino

We keep our legal position transparent so you know exactly where you stand. Access to 7casino depends on your local law and eligible regions — we outline everything here, from data handling to account rights, so you can make informed decisions before you fund…

Region-Dependent AccessAccount Data RightsPolicy TransparencybKash, Nagad, Rocket ContextDispute Channels
7casino Legal Framework at 7casino
REACH OUR POLICY TEAM

Contact Us About Legal Queries

Need clarity on a policy point or want to raise a formal concern? We have specific channels for legal and compliance queries. Whether you funded via bKash, Nagad or Rocket, your account history is available and our team can walk you through any transaction-related dispute. Reach out through the paths below and reference your account ID for faster resolution.

Live Chat Open a chat session from any page on the platform. Legal queries get flagged to the compliance queue, so mention your concern upfront and include your account ID. The team handles these during extended hours and follows up via email if the chat closes.
Email Support Send your legal query to our support email with the subject line marked as a policy or compliance matter. Attach any relevant screenshots or transaction references from your bKash, Nagad or Rocket wallet. Expect a written acknowledgement followed by a detailed response.
Account Help Centre Our help centre covers common policy questions — account verification steps, document requirements, withdrawal holds and dispute timelines. Search by keyword before opening a ticket. If you cannot find what you need, the centre links directly to a live agent.
DATA AND ACCOUNT HANDLING

How We Protect Your Information

We take the security of your account data seriously. From how we store personal details to how we handle cookie consent and retention schedules, every layer is designed around your rights as an account holder. Below are the specifics on what we do, how long we keep things, and how you can request changes or deletion.

Data Storage

Your personal and financial data sits behind encrypted connections. We separate payment credentials from profile information so that a single access point never exposes your full account. bKash, Nagad and Rocket transaction records are stored with reference IDs only.

Cookie Usage

We use cookies to keep your session active and remember preferences like language and lobby layout. No cookie tracks you across external sites. You can clear them from your browser settings at any time without losing your account — you will simply need to log in again.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you access from a new device, we add a secondary confirmation step. Failed login attempts lock the account temporarily and notify you via SMS so you can act if someone else tried to get in.

Data Retention

We retain account data for as long as your account is active plus a defined period after closure, in line with regulatory expectations for financial record-keeping. After that window, personal identifiers are anonymised or deleted from our systems entirely.

Your Rights

You can request a copy of all data we hold on you by contacting our support team. You can also ask for correction of inaccurate details or full deletion where legally permitted. We process these requests and confirm completion within a reasonable timeframe.

How to Request Changes

Log into your account and navigate to profile settings to update contact details, email or linked wallet. For changes that require verification — like switching your primary bKash, Nagad or Rocket number — open a support ticket with a photo of your ID and the new number.

Answers to Your Policy Concerns

Below are the questions our support team receives most often regarding legal matters, account rights and data. If your question is not covered here, open a live chat or email us directly referencing your account.

Access depends on your local law and eligible regions. We do not guarantee availability in any specific jurisdiction. If your region permits participation, you can create an account and fund it via bKash, Nagad or Rocket, but the legal responsibility to verify your eligibility rests with you.

We monitor access patterns and may suspend accounts that appear to operate from restricted territories. If your account is suspended for this reason, contact support with your account ID and we will explain the specific concern and any options available to you.

Send an email to our support team with the subject line referencing data deletion. Include your registered email and account ID. We verify your identity, process the request and confirm once deletion is complete — this typically follows a short holding period for regulatory compliance.

Yes. Contact support and request a data export. We compile your profile details, transaction history from bKash, Nagad or Rocket deposits, login records and any support ticket history. The export is delivered as a secure file to your registered email address.

Start by contacting our support team with full details of the dispute and any transaction references. We review internally and respond with findings. If you are not satisfied with the outcome, we direct you to external resolution channels outlined in our terms document.

We store only reference IDs and confirmation codes from mobile wallet transactions — never your full wallet credentials or PIN. Payment processing happens through secure intermediaries, and we never request your wallet PIN directly. Any such request would be fraudulent.

We update terms periodically and notify you of material changes via the email linked to your account. Continued use after notification constitutes acceptance. If you disagree with an update, you can close your account and request withdrawal of remaining funds before the new terms take effect.

We use session cookies for login persistence and preference cookies for layout and language. No advertising trackers follow you to other sites. Clear your browser cookies any time — you will need to log in again but your account remains intact and unaffected.

Direct formal complaints to our support email with a clear subject line. Include your account ID, a description of the issue, and any supporting documents. We acknowledge receipt and assign a compliance team member who responds with next steps and a timeline for resolution.

During account creation we require your date of birth and verify it against the ID document you upload. If the document does not confirm you meet the minimum age threshold required by applicable local law, the account is not activated and any deposited funds are returned to your wallet.